Shipping policy

Shipping Policy

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. Potential delays, due to postal service problems, natural disasters etc, are outside of our control.

Domestic Shipping Rates and Estimated Times

Shipping charges and transit times, for your order will be calculated and displayed at checkout. We also offer free express shipping throughout the United States (2-3 business days) and Puerto Rico, Hawaii and Alaska (3-4 business days).  

International Shipping and Estimated Times

Shipping charges and transit times, for your order will be calculated and displayed at checkout. We also offer free express shipping worldwide (6-10 business days). 

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Kyle Matas New York, is not responsible for these charges if they are applied, and are your responsibility as the customer. Processing times at international customs, and potential delays, are outside of our control and are also not factored into estimated shipping times.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available. 

If you have not received your order in accordance with the tracking information, please contact us at info@kylematasny.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

Please note, not all carriers ship to P.O boxes, and as such, your options may be limited.